Privacy & Cookies Policy

The purpose of this ‘Privacy & Cookies Policy’ is to describe the types of information that we may collect from the User (“You”) when You either visit?[] (the “Website”) or You contact Nova Laboratories (“Our”, “Us” or “We”), and to explain how We use that information. This is in line with General Data Protection Regulation (GDPR) which came into effect on 25 May 2018. This Privacy Policy refers to the storage and usage of all data, however it is only personal data not available in the public domain which is covered by the new GDPR legislation – not, for example, work contact details or role information.


What information do We collect about You?

The Website is used as an educational tool only. We will not collect personal information about You, nor will We share information about You or your family when You contact Us or interact with the Website.


The personal information We collect may include:

Questions, queries or feedback You send to Us via email, post or the Website.

Telephone calls to Us.

Your IP address, details of how You use the Website and of which version of web browser You used when You visited the Website. We cannot personally identify You using this data.

Information on how You use the above-mentioned Website, using Cookies and page tagging techniques to help Us improve the Website. We cannot personally identify You using this data.

The Website never buys data, nor do We auto enrol You onto Our products or services. For details of how You can request all the information We hold on You or how to be removed from Our database, email: [email protected]


What do We use your information for?

The Website does not intend to use your personal information for marketing or promotional purposes.


Data collected when You visit Our Website

Whenever You browse, read pages, or download information from Our Website, the web server Google Analytics automatically records certain information about your visit from the computer or device You use to access Our site. This information does not identify You personally. It just tells Us how many visitors come to Our site, when they visit, how many pages they access, their internet browser (e.g. Google Chrome, Microsoft Explorer or Firefox), their computer operating system (e.g. Windows 10) and the site they were on before they linked to ours (e.g. Google if they found Us from a search engine). We also use other software to help Us understand how people move around Our site, and also to test how accessible Our Website is to people with disabilities. With this information, We can improve Our site for all Our visitors and make it more useful for everyone.


Cookies on Our Website

A cookie is a line of text and numbers that is created by Our Website and stored on your computer when You visit Our site. The cookie does not collect or contain personal information about You and poses no security or virus risk to your computer. When You return to Our site, the cookie associates your computer with the information that You gave Us when You first visited or registered. It helps Us evaluate how often visitors return to the site. Of course, You can still make full use of the site if You specifically choose to delete or not to accept the cookie on your browser.

We may note and save information such as time of day, location, browser type and content requested when You visit Our Website. This information is used to provide more relevant services to users. We do this by placing a piece of code on each web page. This provides statistical site usage information relating solely to Internet usage behaviour. We may also use Cookies to collect other information that is not personal information (i.e. it will not identify You). Cookies are a means by which information relating to your internet activity (such as whether You have visited the Website before) is recorded on your hard drive and used by Us to improve the Website. For example, Cookies may be used to gather statistical information that will assist in understanding what users find interesting and useful on the Website.

These Cookies are known as your ‘Unique Visitor Cookie’, which is a small piece of data or a number that identifies your computer. This information cannot be used to identify You. This data is sent to your browser from a Web server and then stored onto your computer’s hard drive. Through modification of browser preferences, a user can elect to accept all Cookies, receive notification when a cookie is set or decline all Cookies.


Where your data is stored

The Website will not keep your personal data stored.


Sharing your information

The Website will not share your personal information internally or with any other third-party companies. The Website will not collect personal information, nor will We share your information with any other organisations for commercial purposes or other purposes.


Data breaches

In accordance with GDPR legislation (May 2018), all data breaches of personal data will be reported to the Information Commissioner’s Office within 7 days.



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Contact Us

For all product enquires, please contact our customer services team on 0800 975 48 40 or alternatively you can email us at [email protected]