Our customer service offices are open;
Monday to Thursday 8.30 to 18.00
Friday 8.30 to 17.30
Please email your order or enquiries to [email protected]
or call us on 0800 9754840



Specials Manufacturing

Nova Laboratories is one of the UK's leading independent suppliers of ‘Specials’ to healthcare professionals. With nearly 20 years ‘Specials’ experience, our business is based on our strong ethical beliefs of Quality, Service and Value. We continue to work closely with the NHS always adopting an ethical and value for money approach with all our customers.

Our Product range extends to over 10,000 product lines and includes:

  • Solutions
  • Suspensions
  • Creams
  • Ointments
  • Lotions
  • Capsules
  • Sachets
  • Ear Drops
  • Nasal Drops
  • Suppositories / Enemas
  • Cytotoxic Products
  • Pre-filled Syringes
  • Injectables
  • Mini Bags
  • Product Pack Downs / Overlabelling


For more information on our products contact our highly professional, experienced customer service team on free phone 0800 975 48 40 or email us here at [email protected]

If you would like to discuss any specific requirements and / or review your business arrangements then please contact our dedicated Business Account Executive, who will happily arrange a visit. Please contact

Jodie Jennings-Brown – Senior Business Account Executive [email protected]

Stacey Edwards - Sales Support Executive [email protected] Contact number (0)116 2643794
 

For Sales and Marketing enquiries please contact Karen Cole at k[email protected]

Our Quality

All Specials are manufactured to the highest standards and every Special is checked and released by our team of experienced Releasing Pharmacists. A Product Quality Statement is supplied with each Special, and a Certificate of Analysis is supplied with all of our batch products. Nova Laboratories is regularly inspected by regulatory bodies and by customers and has the following accreditation:

  • MHRA Approved Facility
  • Manufacturer's ‘Specials’ Licence
  • Manufacturer's 'Specials' Authorisation (Veterinary)
  • Full Manufacturer's Licence
  • IMP Licence
  • Controlled Drug Licence Holder
  • ISO 9001. 2008 & ISO13485.2003 certified

Our Value

Manufactured under our Specials licence, our state of the art facilities allow us to provide virtually any pharmaceutical dosage form, including non-sterile cytotoxic formulations.

Our highly experienced and responsive team aim to offer excellent value for money and routinely despatch both stock items and individually compounded patient medication within 24 hours of order receipt (subject to ingredient availability).

Since its inception, Nova has retained a significant number of its staff that joined directly from the NHS. As a result of this and our constant interaction with our many and varied customers, we believe we are well placed to understand the needs of today’s busy healthcare professionals. We therefore focus on what is important to our customers and offer:

  • High quality technical advice
  • Several convenient ways to place orders
  • Order acknowledgement (if requested)
  • Rapid response times
  • High quality products
  • Transparent pricing
  • Excellent value for money

Our Service

At Nova Laboratories we have a dedicated and experienced customer service team who, along with our drug information pharmacist, can answer all your questions about our products, ordering, and our before noon next day delivery service.

Delivery

Orders placed before 12 noon, will be delivered before noon the following day, subject to availability. Please contact our customer services team for information on deliveries to Ireland.

Know More

Meet the Team

> Elaine Caren - Sales and Customer Support Supervisor
Elaine has been supporting and helping customers for more than 22 years in a Customer Services Environment.

> Sonam Dave
Sonam joined us on 15th March 2021. Delivering an excellent Customer experience is something that Sonam believes in very strongly and is enthusiastic about. She is a great addition to our team.

> Kershia Field
Joined the team on 1st May 2019.  Kershia has previous experience working in Community Pharmacies and she shares a passion for providing excellent customer service.

> Jodie Beaumont - Senior Business Accounts Executive
Jodie is available to discuss your specific needs and current business arrangements and manages the South of England

> Stacey Edwards - Sales Support Executive
Stacey joined the Nova Laboratories Customer Service team in October 2017 from a community pharmacy. Stacey has spent the last 19 months working within the Customer Service function at Nova.  The experience that she has gained whilst worki

> Fatima PatelOur Customer Support Pharmacist has worked at Nova for many years in the manufacturing unit and is responsible for development of our new specials, and handling all of your technical questions.ng in Customer Services will stand her in good stead in her new role which she moves into in June 2019.

> Shamim BobatShamim is the manufacturing team leader and a pharmacist with many years of experience and an extensive knowledge of pharmaceuticals and manufacturing having worked in industrial, community and hospital pharmacy.

 

Veterinary Specials

Nova Laboratories has pioneered a veterinary compounding and reformulation service which supplies Specials in accordance with cascade regulations. Nova Laboratories is inspected and licensed by the Veterinary Medicines Directorate (VMD) to provide off-label medicines, including veterinary-use only drugs, to improve pet compliance.

Our world class expertise and technology, based on many years of experience in supplying unlicensed human medicines, allows us to provide virtually any pharmaceutical dosage form, including non-sterile cytotoxic formulations safely. Our formulations include suspension or capsule form, topical solutions, creams and ointments.

With each product we supply a Product Quality Statement to veterinary surgeons, which provides full product information and states the nature of the product. For further information please contact our customer services team.

APSM

Nova laboratories is a founding member of the Association of Pharmaceutical Specials Manufacturers. The APSM was set up as the voice of Specials manufacturers in the UK. Working closely with pharmacists, regulators and other government and professional bodies, the APSM’s role is in educating, maintaining standards and ensuring the future of this vital sector for the benefit of the vulnerable patient groups we serve. If you like to know more please click on the link below http://apsm-uk.com/

Drug Tariff

All the latest information on the Drug Tariff and a user guide is available here, further information can be obtained by ringing our Customer Services department

The Pharmacy Show

Specials in the Spotlight