Our customer service offices are open;
Monday to Thursday 8.30 to 18.00
Friday 8.30 to 17.30
Please email your order or enquiries to [email protected]
or call us on 0800 9754840

"Specials" Manufacturing

Nova Laboratories Ltd is one of the UK's leading independent suppliers of "Specials" and non-sterile clinical trial medicines for healthcare providers and the veterinary sector. With over 25 years’ experience, our business is based on our strong ethical beliefs of quality, service and value and we continue to work closely with the NHS.

Our unique facilities allow us to reformulate individual patient dosing requirements. We have a wide variety of formulations available to our customers, and we are continually expanding our range to satisfy patient needs.

Our product range includes:

  • Solutions
  • Suspensions
  • Mixtures
  • Creams
  • Ointments
  • Lotions
  • Capsules
  • Suppositories
  • Enemas
  • Nasal Drops
  • Cytotoxic Products

For more information on our products, please contact our highly professional, experienced Customer Services team on freephone 0800 975 4840 or email us at: [email protected]

If you would like to discuss any specific requirements and/or review your business arrangements, please contact our dedicated Customer Relationship Supervisor (“Specials”), who will happily arrange a visit. Please contact:

Stacey Clark
Customer Relationship Supervisor (“Specials”)
E: [email protected]
T: (0)116 264 3794

Our Quality

All "Specials" are manufactured to the highest standards and every product is checked and released by our team of experienced Releasing Officers. Quality information, such as a Certificate of Analysis or Product Quality Statement, are provided with each of our despatched items.

Nova Laboratories Ltd has the following accreditation:

  • MHRA Approved Facility
  • Manufacturer “Specials” Licence – MS
  • Manufacturer “Specials” Authorisation (Veterinary) – ManSA
  • Manufacturer Authorisation – Investigational Medicinal Products – MIA(IMP)
  • Certificates of GMP Compliance of a Manufacturer – UK MIA
  • Certificates of GMP Compliance of a Manufacturer – UK MIA(MIP)
  • Controlled Drug Licence Holder
  • ISO 13485:2016

Formulation Expertise

Our highly experienced team of formulation pharmacists continue to develop and produce new formulations to meet our customers’ needs. All our products are manufactured in-house so customers can be assured of our quality and efficiency of supply.

Exceptional Service

Our dedicated, knowledgeable and friendly Customer Services team provide exceptional service levels, supported by our onsite pharmacists, ensuring that we can respond to queries about our products and provide solutions in a timely manner.


Please note that orders placed on Monday to Friday are delivered on the next working day before 12 noon. Customer Services are able to arrange for same day deliveries if required. Please call 0800 975 4840 for further details.

Know More

Meet the Team

> Elaine Caren - Customer Relationship & Sales Support Manager
Elaine has been supporting and helping customers for almost 30 years in a Customer Services environment.

> Stacey Clark - Customer Relationship Supervisor ("Specials")
Stacey joined the Nova Laboratories Customer Services team in October 2017 from a community pharmacy.

> Sonam Dave - Customer Service and Sales Support Representative
Sonam joined us in March 2021. Delivering an excellent customer experience is something that Sonam is enthusiastic about and believes in very strongly.

> Jamila Warsame - Customer Service and Sales Support Representative
Jamila joined the Nova Customer Services team in May 2022. Jamila has a background in various customer facing roles, including previous experience within the NHS, and she has been a welcome addition to the Nova team.

> Fatima Patel - Customer Support Pharmacist
Fatima has previous experience as a NHS pharmacist, and has worked at Nova for many years in the manufacturing unit. Fatima is currently responsible for development of our new "Specials", and handling technical questions.

> Shamim Bobat - Senior Operations Pharmacist
Shamim is our manufacturing support pharmacist. With many years of experience, Shamim has extensive knowledge of pharmaceuticals and manufacturing, having worked in industrial, community and hospital pharmacy.


Veterinary "Specials"

Nova Laboratories has pioneered a veterinary compounding and reformulation service which is licensed to supply "Specials" in accordance with cascade regulations.

Based on many years of experience in supplying unlicensed human medicines, we are able to provide virtually any pharmaceutical dosage form, including non-sterile cytotoxic formulations, safely. Our formulations include oral liquids, capsules, topical solutions, creams and ointments.

With each product we supply a Product Quality Statement, which provides product information and states the nature of the product. For further information, please contact our Customer Services team.


Nova Laboratories is a founding member of the Association of Pharmaceutical Specials Manufacturers (APSM). The APSM was set up as the voice of "Specials" manufacturers in the UK. Working closely with pharmacists, regulators and other government and professional bodies, the APSM’s role is to educate, maintain standards, and ensure the future of this vital sector for the benefit of the vulnerable patient groups we serve. If you would like to know more about the APSM, please click on the following link: https://www.apsm-uk.com/

Drug Tariff

All the latest information on the Drug Tariff and a user guide is available here, further information can be obtained by ringing our Customer Services department

The Pharmacy Show

Specials in the Spotlight